Free shipping on all orders is included.
We understand just how important it is for you to get the items you ordered in a timely manner. We're always here to offer support in case you have any types of questions or concerns regarding your order; just e-mail us at Contact@lptri.com (we respond within 24 to 48 hrs).
As for the shipping times, due to a very high demand of our products, standard delivery times after the item has been shipped is roughly 3 to 7 business days to the United States.
We aim to dispatch all orders from our warehouse within 3 business days during peak periods.
* Shipping time excludes clearance/customs delays (if applicable)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All returns are subject to a restocking charge equal to 15% (fifteen per cent) of the Invoice, unless the Goods are proved by our team.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can reach us at firstname.lastname@example.org